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Frequently Asked Questions

Order Status
To obtain the status of an order, enter the confirmation number and click Go!



Bulk Orders
To order portion control products with bulk pricing or to place 
an order with a purchase order, please fax 304.755.0043, email plateorders@bebetter.net, or call 866.468.9802. Click here to download an order form.












Custom Orders
We would love to assist with your custom order. Please see our Customization page for details. For further information or to receive a free mock-up, or to place a custom order, please contact us at plateorders@bebetter.net, or call 866.468.9802.

International Orders
We do not accept foreign orders and cannot ship to foreign addresses. However, we will accept bulk orders to select locations (Australia, Canada, and the United Kingdom). 

Customer Service
We are committed to providing our customers with exceptional customer service. Please contact us at plateorders@bebetter.net or call at 866.468.9802, Monday through Friday, 8am to 5pm Eastern Time. 

Price and Product Availability
Prices are subject to change at any time and without notice. All prices are quoted in US$. Availability is as accurate as possible. All orders will be processed and shipped within 1 to 2 business days of receipt (Monday-Friday, excluding holidays). Once processed, most shipments arrive in 3 to 4 business days, but may take longer depending upon your location and product availability.

Payment Methods
We accept Visa, MasterCard, American Express, and PayPal. To place an order with a purchase order, please fax 304.755.0043, email plateorders@bebetter.net, or call 866.468.9802. Click here to download an order form.

Sales Tax
A 6% sales tax will apply to West Virginia orders.

Shipping Methods and Times
We currently offer USPS Priority Mail for small orders and UPS for orders over 5lbs in the continental US. Cost will be based upon the dollar amount of your order and will be calculated during checkout. All orders will be processed and shipped within 1 to 2 business days of receipt (Monday-Friday, excluding holidays). Once processed, most shipments arrive in 3 to 4 business days, but may take longer depending upon your location and product availability. 

Lost products, determined as such by an assigned tracking number confirmation, will be resent within 48 hours of confirmation.

Canceling an Order
Orders may only be canceled if the product has not yet left our facilities. To cancel your order, please call us at 866.468.9802 or send an email to plateorders@bebetter.net as soon as possible after ordering.

Returns Policy
Returns must be received within 30 days of the order being received. Refunds minus shipping cost will be issued after the return is received in our warehouse. For additional information on returns please send an email to plateorders@bebetter.net.

Returns should be shipped to our warehouse: beBetter Health, 6 Craddock Way, Poca, WV 25159 . Please include all details regarding your order and the reasons why you are returning the order.

Store Policies 
beBetter Health is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an email to plateorders@bebetter.net  with "unsubscribe" as the subject line. beBetter Health does not sell trade or rent your personal information to others.

Privacy Policy
We are currently using Remarketing with Google Analytics to advertise online. Third-party vendors, including Google, show our ads on the Internet. We and third-party vendors, including Google, use first-party cookies and third-party cookies together to inform, optimize, and serve ads based on someone’s past visits to our website.
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Adult Portion Control Portion Plates
Kids Portion Control Portion Plates
beBetter Health, Inc. | 325 W Huron St, Suite 711 | Chicago, IL 60654
Customer Service 866.468.9802  |  Fax 304.755.0043  |  Email plateorders@bebetter.net
www.bebetterhealth.com  |  www.theportionplate.com

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